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Rund um MSI Produkte => Mainboards für Intel CPUs => Thema gestartet von: mrmarcog am 12. Oktober 2007, 10:08:59

Titel: I want an RMA, no asnwer from MSI
Beitrag von: mrmarcog am 12. Oktober 2007, 10:08:59
I\'ve buyed an MS 975x platinume Pup edition from germany (i\'m italian IN italy).
The Motherboard is defected. I\'ve contacted the MSI global support (from msi.com.tw). After many mail, many ram exchange and many others, it says me:

Dear Marco ,

Please contact your reseller to check if your motherboard is faulty or not. If so, please get RMA. As to the RMA, the normal procedure is to contact your reseller (the place you bought the board from) for repair/exchange. If the reseller for some reason cannot be contacted, then contact MSI™ distributor or MSI™ office near your place
MSI distributor
MSI office
Sorry for any inconvenience.

Best regards,
MSI Technical Support Team

I\'ve contacted the reseller but i\'ve not received any answer.
In the 21/09/2007 i\'ve contacted the msi.de support (by mail, and by this step by step system: http://www.msi-computer.de/support/sa_idx.php).
I\'ve received an answer to my mail (after 10 days) and no answer to the step by step request.

These are the two msi.de mails:

Dear Mr. xxx,
sorry the late reply. Where have you bought the produkt, we are only the representative for germany austria und switzerland.
 
rgds
Mit freundlichen Grüßen
RMA Dept.
 
MSI Technology GmbH
Hanauer Landstr. 318
60314 Frankfurt/ Main
 
Tel.: +49(69)42082-889
Fax: +49(69)42082-896

and then

Dear Mr. xxx,
we don´t ask for the SN Number we would like to know where you have bought the Produkt, from which Distributor ?
 
Mit freundlichen Grüßen
RMA Dept.
 
MSI Technology GmbH
Hanauer Landstr. 318
60314 Frankfurt/ Main
 
Tel.: +49(69)42082-889
Fax: +49(69)42082-896


This is the last reply from msi (9 october).

I don\'t think that is correct that i need 1 month to wait for an assistence or an rma.
what can i do? ;(

sorry for my bad english  :(
Titel: I want an RMA, no asnwer from MSI
Beitrag von: wiesel201 am 12. Oktober 2007, 10:34:24
Hello mrmarcog,

you were asked by MSI germany, where you have bought the mainboard, from which distributor. Why you don´t give them an answer?
Titel: I want an RMA, no asnwer from MSI
Beitrag von: mrmarcog am 12. Oktober 2007, 10:39:03
I\'ve send my answer 3 days ago...
Titel: I want an RMA, no asnwer from MSI
Beitrag von: wiesel201 am 12. Oktober 2007, 11:22:51
You should return your mainboard to your distributor. You won´t get an RMA-Number, only your distributor!
Titel: I want an RMA, no asnwer from MSI
Beitrag von: mrmarcog am 12. Oktober 2007, 11:29:02
i\'m a final end user.
I\'ve an european guarantee from the manufacturer, not from the reseller (and however i\'ve not received answer from it).
I\'ve already obtained 2 rma\'s from maxtor and asus, in the same mode...
the law is law, in europe!

and the international msi support says me:

Dear Marco ,

Please contact your reseller to check if your motherboard is faulty or not. If so, please get RMA. As to the RMA, the normal procedure is to contact your reseller (the place you bought the board from) for repair/exchange. If the reseller for some reason cannot be contacted, then contact MSI™ distributor or MSI™ office near your placeMSI distributor
MSI office
Sorry for any inconvenience.
Titel: I want an RMA, no asnwer from MSI
Beitrag von: wiesel201 am 12. Oktober 2007, 11:31:50
Who is your distributor in Germany?
Titel: I want an RMA, no asnwer from MSI
Beitrag von: mrmarcog am 12. Oktober 2007, 11:33:44
i know only the reseller name:
itv-rostock-de (ebay)

and however i\'ve send an email to all the disributor in italy and germany...but with no answer :wall
Titel: I want an RMA, no asnwer from MSI
Beitrag von: wiesel201 am 12. Oktober 2007, 11:38:14
Coult be you should phone him?

ITV-Rostock
 Tobias Weiße
Ziolkowkistrasse 8b,
18059 Rostock,
Tel.: +49 381 76010812
Email: withe2516@gmx.de
Titel: I want an RMA, no asnwer from MSI
Beitrag von: mrmarcog am 12. Oktober 2007, 11:41:34
Unfortunately I do not speak good English or German ... I can only write mail ...